Fees:

Are collected for:

• Memberships
• Drop-in
• Registered programs
• Bookings and rentals
• Skate sharpening service

Must be paid in full at the time of purchase/registration/booking.

Can be processed:

• In person, over the phone, or via email:
• Upper Skeena Recreation Centre
  2755 Hwy 62, Hazelton, BC, V0J 1Y0
  T: 250-842-6662
  E: usrc2020@recreationexcellence.com

Can be made by: 

• Cash
• Debit
• Visa
• Mastercard
• Recreation Excellence wallet
• Recreation Excellence gift card
• Cheques payable to Canadian Recreation Excellence Corporation:
  • Post-dated cheques are not accepted
    • A $25 charge will be applied to all NSF cheques

Registration information

Recreation Excellence client account is required for:

• Memberships
• Registered programs
• Rentals
• Recreation Excellence wallet

A registered program will:

• Have a predetermined age, activity and/or skill level
• Have a predetermined session date, time, and location
• Require participants to register before the start of the class
• Require payment in full to confirm registration
• Not have make up dates or added additional dates for missed sessions

Registration day

Some registered programs fill up quickly, to avoid disappointment, consider these tips:

• Make note of the posted registration day (date when the program registration opens)
• Registration opens at 9am PT on the posted date for each season
• Sign up for the notifications on the APP to receive reminders and never miss a registration date (coming soon)
• Registered program spots are limited and are filled on a first come, first served basis

Registrations can be made in-person, by email, or by phone. All registrations are first come first served. No method takes precedence over the other:

• In person at the Upper Skeena Recreation Centre:
  • 2755 Hwy 62, Hazelton, BC, V0J 1Y0
  • Please have the following handy;
    • registration form filled out and ready to go
    • participants health care number
    • First Nations Status card if applicable
• Over the phone: 250-842-6662
  • Please email the completed registration form to usrc2020@recreationexcellence.com prior to calling
    • Please have the following on hand
      • participants health care number
      • participants First Nations Status card if applicable
      • credit card information
• Via email: usrc2020@recreationexcellence.com
  • Email the completed registration form
  • Then call or stop in to provide payment to complete the registration

Withdrawals and refunds 

Withdrawals and refunds can be processed when a participant requests to be removed from a registered program with more than 5 business days (Monday – Friday) prior to the lesson start date:

• A 10% withdrawal fee may be applied
• The remaining balance may be processed to your Recreation Excellence wallet, or a refund may be requested (Amounts less than $5.00 will remain on the Recreation Excellence wallet)
• Withdrawals requested less than 5 business days (Monday – Friday) prior to the lesson start date will not be refunded

Withdrawals and refunds can be processed when a participant requests to be removed from a registered program due to injury or medical condition prior to the lesson start date:

• A physician’s letter may be required within 2 weeks of notification of withdrawal for the refund/credit to be issued 
• The 10% withdrawal fee will not be applied

Withdrawals requested after the lesson start date due to injury or medical condition will be prorated:

• A physician’s letter must be provided within 2 weeks of notification of withdrawal for the refund/credit to be issued
• The 10% withdrawal fee will not be applied

Transfers 

Transfers are processed when a participant request to be moved from one registered program to another registered program with more than 5 business days (Monday – Friday) prior to the lesson start date:  

• Subject to availability  
• Additional program registration fees may apply and are due at the time of the transfer  
• Transfers requested less than 5 business days (Monday – Friday) prior to the lesson start date may not be transferred or refunded 

Cancellations 

Recreation Excellence reserves the right to cancel a program for reasons beyond our control.  Recreation Excellence will notify registered program participants via phone and/or email.  (Please ensure that your Recreation Excellence client account information is up to date).  Refunds or account credits will be issued for courses cancelled by Recreation Excellence.

Facility rules

Admission policy

HEALTH

Please do not visit the facility if you are suffering from a flu, bacterial or viral infection, communicable disease, or severe skin condition. Stay at home if you are sick or have diarrhea. Wait 2 weeks after symptoms subside before returning to the facility.

SUPERVISION

Children under 12 years of age must be actively supervised in the space or facility that they are in. The guardian is expected to be in the same space, on the ice/arena floor (wearing skates), or in the gymnasium, or in the fitness centre actively supervising and monitoring the children. Maximum of 5 children per guardian.

STROLLERS

Strollers with cleaned wheels are permitted on the ice.

BREASTFEEDING

Breastfeeding is permitted in all Recreation Excellence facilities.

CHANGE ROOMS

Universal, Men’s and Women’s change rooms are available. The Universal change room is an inclusive space for guests with children, those requiring assistance, and people of all gender identities. Children 7 years of age and older are encouraged to use the change room of their gender identity or the Universal change room.

Guests are encouraged to use the designated change rooms and not the common areas for changing before and after a workout, gym, or ice time.

The use of any type of electronic recording equipment, including but not limited to, cell phones, cameras, video recorders, tablets, computers, etc is strictly prohibited in any of the change rooms within the facility.

HARASSMENT

Recreation Excellence does not accept or tolerate bullying and harassment under any circumstances. This policy applies to all Recreation Excellence employees, clients, guests, and contractors.

Recreation Excellence is committed to creating a business environment where respect for the individual is central. We believe that all our employees have the right to be treated with dignity and respect and we will strive to provide a workplace that is free of harassment and bullying. This policy has been developed to reflect the foregoing commitment, prevent improper conduct and behaviour, and encourage best practices to enable a safe and harmonious workplace.

FIRST AID & AED

The AED is located in the front lobby and can be used by anyone when needed. The first aid kit is stored in the Recreation Excellence registration desk. Please notify the Recreation Excellence team for assistance with first aid and emergencies.

BEHAVIOURS

The Upper Skeena Recreation Centre is a tobacco, alcohol, drug, and weapon free facility (including but not limited to chew, cigarettes, e-cigarettes, and vaporizers). Possession of and/or consumption of alcohol, drugs, or weapons are strictly prohibited. Anyone suspected of being under the influence of drugs or alcohol will be refused entry and are grounds for immediate removal.

The use of profanity, offensive, or inappropriate language and/or explicit music are not permitted.

Spitting inside the facility is not permitted.

Plastic water bottles are encouraged.Glass water bottles and sunflower seeds are not permitted in the facility. Food and beverages are not permitted on the ice, in the gymnasium, or the fitness centre.

Shooting of pucks, balls, rings, or other objects in the facility common areas or change rooms is not permitted.

Pre-game warm-ups, dryland, or practices are not permitted in the common areas or change rooms. This includes running, jogging, stair climbing, races, tag, or relays.

Distribution or sale of food, beverages, goods, and services require written permission from Recreation Excellence management 7 days prior.

Coaching, instructing, or leading a private or group activity during a public or drop-in leisure session is not permitted. Coaches, instructors, and group leaders require express written approval from Recreation Excellence management at least 7 days prior to arriving at the facility.

TEAMS, GROUPS, CLASSES, LESSONS & CLINICS

Coaching, instructing, or leading a private or group activity during a public or drop-in leisure session is not permitted. Coaches, instructors, and group leaders require express written approval from Recreation Excellence management at least 7 days prior to arriving at the facility.

Teams, groups and classes can access the assigned change room no more than 30 minutes before and are expected to be out of the change rooms 30 minutes after the scheduled ice time.

The team or group’s designated representative should:

• Check-in with the registration desk to sign out the change room key.
  • A piece of identification will be required to ensure the key is returned at the end of the session.
  • The Universal change room is an inclusive space for players requiring assistance and people of all gender identities. Please ask for the key to change room 5, 6, or 9 when needed.
• Check-in with the registration desk to sign out the time clock controller
  • A piece of identification will be required to ensure the controller is returned at the end of the session. 
• Unlock the change room and conduct a change room inspection prior to letting the athletes into the space. Notify the Recreation Excellence customer service representative if problems or concerns are identified.
• Monitor the players’ behaviours while inside the facility and ensure compliance with all facility rules and sport organizations’ code of conduct.
• Conduct a change room inspection after the last athlete leaves and then lock the change room and return the key. Notify the Recreation Excellence customer service representative when problems or concerns are identified.

Athletes, coaches, leaders, and parents are expected to:

• Follow all Recreation Excellence rules and regulations
• Ensure that pre-game warm-ups, dryland, or practices in the common areas or change rooms, including running, jogging, stair climbing, races, tag, or relays do not occur
• Comply with the sport organization’s code of conduct policies
• Honour the Respect in Sport Agreement
• Use the appropriate change room as posted on the display board in the lobby
• Empty water bottles in the sink
• Dispose of trash in the nearest garbage receptacle

FOOTWEAR

Arena: Ice – Skates are required on the ice surface (shoes/boots are not permitted on the ice surface).

Arena: Floor – Roller skates or indoor athletic running shoes with a closed toe and heel, appropriate for the amenity or equipment (work boots, sandals, and flip flops are not permitted).

Gymnasium – Dance shoes or indoor non-marking athletic running shoes with a closed toe and heel, appropriate for the amenity or equipment (work boots, sandals, and flip flops are not permitted).

Weight room and cardio area – Guests are required to wear indoor non-marking athletic running shoes with a closed toe and heel, appropriate for the amenity or equipment (work boots, sandals, and flip flops are not permitted).

ATTIRE

Arena – Ice:

• Skates are required on the ice surface (shoes/boots are not permitted on the ice surface)
• A CSA approved helmet, with chin strap secured:
  • Is required for all skaters under 19 years
  • Is encouraged for all skaters over 19 years
• Other equipment as required by the governing sporting association such as mouth guard, neck guard, shoulder pads and chest protector, gloves, pants, jock or jill, and knee pads

Arena – Floor:

Guests are required to wear appropriate fitness attire that can include:

• Clean and dry athletic short, leggings, or sweatpants (undergarments, jeans/jean shorts and swim trucks/suits are not permitted)
• Clean and dry athletic top or t-shirt
• Roller skates or indoor athletic running shoe with non-marking sole, closed toe, and heal (work boots, sandals, and flip flops are not permitted)
• A CSA approved helmet, with chin strap secured:
  • Is required for all roller skaters under 19 years
  • Is encouraged for all roller skaters over 19 years
• Other as required by the governing sporting association such as mouth guard, neck guard, shoulder pads and chest protector, gloves, pants, jock or jill, and knee pads

Weight room, cardio area, and gymnasium

Guests are required to wear appropriate fitness attire that can include:

• Clean and dry athletic short, leggings, or sweatpants (undergarments, jeans/jean shorts and swim trucks/suits are not permitted)
• Clean and dry athletic top or t-shirt
• Indoor athletic running shoe with non-marking sole, closed toe, and heal (work boots, sandals, and flip flops are not permitted)
• Eye protection are required for under 19 years and recommended for 19+, when participating in racquet sports

LOST AND FOUND

Most items found are kept for a maximum of 1 month prior to being donated to a local charity. Personal hygiene items such as undergarments, socks, hairbrushes, shampoo, conditioner, and soap are disposed of and not kept onsite. Valuable items such as watches, rings, necklaces, wallets, glasses, etc are logged and securely stored. All lost and found items must be claimed in person as staff are unable to confirm items over the phone. Recreation Excellence is not responsible for lost, damaged, or stolen property. Protect your belongings by securing them in a locker or leaving them at home.

PHOTO AND VIDEO

Public – The use of any type of electronic recording equipment, including but not limited to, cell phones, cameras, video recorders, tablets, computers, etc is strictly prohibited in any of the change rooms within the facility.

Media – Media professionals are required to obtain permission from Recreation Excellence Management prior to accessing the facility or capturing any images or video content.

ANIMALS

Animals are not permitted on premises unless they are a Certified Guide Dog or Qualified Service Dog. Both Certified Guide Dogs and Qualified Service Dogs that have been trained and tested have the right to access any location where the public is allowed. Please display your Service Dog ID Card to the Recreation Excellence Customer Service Representative to obtain entry. Please note: The guide or service dog is not permitted into the ice surface but can remain nearby for the duration of the handler’s activity and like anyone acting inappropriately, a person may be refused access or asked to leave if they or their guide or service dog is disruptive.

PUBLIC SKATING ETIQUETTE

• Lock your personal belongings in the locker, or leave them at home
• Wait for the Zamboni doors to be closed and locked before stepping onto the ice
• Respect all skaters and contact the on-ice marshall with any questions or concerns
• CSA approved helmets and skate aids are available for you to use during your skate. Please remember to return the items to their storage location after your skate.
• Follow directional arrows:
  • Slower skaters tend to skate along the boards on the outside
  • Faster skaters should stay to the inside to pass
• In an effort to reduce the risk of collisions, games like tag, british bulldog, and other horse play are not permitted
• Sitting on the ice is not advised
• The team benches are closed during public skate as well as during parent and tot, and other leisure activities
• Sticks, balls, pucks, and rings are not permitted during public skate, parent and tot, and other leisure activities (with the exception of the “stick and puck” session)
• Skates are required on the ice surface (shoes/boots are not permitted on the ice surface)
• Strollers with cleaned wheels are permitted on the ice
• Children under 12 years of age must be actively supervised in the space or facility that they are in.  Maximum of 5 children per guardian.

DROP-IN HOCKEY (old timers, men’s, women’s, and co-ed)

Skates are required on the ice surface (shoes/boots are not permitted on the ice surface).

All participants must wear full hockey equipment and a CSA approved hockey helmet.

Hockey, Ringette, and Sledge hockey players are welcome.

Registration is fIrst-come, first-served. A maximum of 25 players and 2 goalies (first 2 goalies play free of charge).

Payments accepted 30 minutes prior to scheduled start time.

Referees are not provided – The hockey “laws of the game” and fair play rules apply:

• Rotate shifts to allow equal ice time for all players
• No slap shots
• No body checks
• No slashing
• No tripping
• No foul language
• No bullying
• No fighting
• No formal or organized coaching

DROP-IN STICK, RING AND PUCK

Skates are required on the ice surface (shoes/boots are not permitted on the ice surface).

All participants must wear a CSA approved helmet, with chin strap secured.

Bring your own stick and gloves.

Hockey, Ringette and Sledge hockey players are welcome.

Registration is first-come, first-served. A maximum of 25 players and 2 goalies (first 2 goalies play free of charge).

Payments accepted 30 minutes prior to scheduled start time.

Nets, pucks, shooter tutors, and rings are provided (subject to availability). Skate aids are not permitted during this session.

Referees are not provided – The hockey “laws of the game” and fair play rules apply:

• No slap shots
• No body checks
• No slashing
• No tripping
• No foul language
• No bullying
• No fighting
• No formal or organized coaching

DROP-IN GYMNASIUM ETIQUETTE

The Recreation Excellence team will set up the gymnasium for the posted sport activity with nets, balls, birdies, bean bags, flags, sticks, paddles, and/or racquets. Wooden and composite sticks and outdoor equipment are not permitted.

Please bring your own knee pads, elbow pads, and eye protection specific to the sport.

Please return all equipment at the end of your gym time.

Registration is first-come, first-served. A maximum of 25 players and up to 2 goalies (first 2 goalies play free of charge).

Payments accepted 30 minutes prior to scheduled start time.

Referees are not provided – The “laws of the game” and fair play rules apply:

• No slap shots
• No body checks
• No slashing
• No tripping
• No overhand serves
• No spikes/smashes
• No foul language
• No bullying
• No fighting
• No formal or organized coaching

WEIGHT ROOM ETIQUETTE

Guests are expected to:

• Wipe down equipment after each use with the provided disinfectant and towel
• Return their weights to the appropriate racks after each set
• Avoid dropping weights during or after the exercise
• Allow other guests to use the equipment during rest periods
• Apply chalk in the designated chalking areas
• Guests are expected to use headphones or earbuds for personal audio selections. Audio volume levels should not disrupt other guests.

CARDIO AREA ETIQUETTE

Guests are expected to:

• Wipe down equipment after each use with the provided disinfectant and towel
• Return the machine to the original setting
• Guests are expected to use headphones or earbuds for personal audio selections. Audio volume levels should not disrupt other guests.

BOARDROOM ETIQUETTE

The designated representative should:

• Check-in with the registration desk to sign-out the boardroom key
  • A piece of identification will be required to ensure the key is returned at the end of the booking
• Conduct an inspection of the space and notify the Recreation Excellence customer service representative when problems or concerns are identified
• Set-up the tables, chairs, and audio/visual equipment as needed
• Ensure compliance with all facility rules and sport organization code of conduct
• Ensure the boardroom is returned to its original state by:
  • Wiping down tables, chairs, and counter surfaces
  • Stacking the chairs (10 per dolly)
  • Folding and stacking the tables (15 per dolly)
  • Remove large debris from the floor
  • Remove all refuse
  • Return all audio/visual equipment to the trolly
• Conduct an inspection, then lock the boardroom, and return the key. Notify the Recreation Excellence customer service representative when problems or concerns are identified.

 

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